CRM & pipeline
No enquiry goes cold.
One pipeline for every lead from every source: the website, email, Airbnb messages, the phone. A reply-time clock on each one. Every conversation, quote and payment on one customer record.
Sales · live in Steward
376 enquiries handled at Ballinderry in the last twelve months, by a team of two.
Every enquiry from first touch to deposit, with a reply clock.
What it does
Four things, done properly.
Lead board with stages that mean something
New, contacted, quoted, deposit paid, planning, completed, lost. Drag between them or let the system move leads as quotes are sent and paid.
Needs-reply queue
Anything waiting on you is in one list, oldest first, with the SLA you set. Breaches are flagged on the sidebar so nobody has to remember.
Inbox and messages in one place
Inbound email lands on the lead. Gmail threads, SMS and channel-manager messages sit beside it. Reply from the record.
Why you lose
Every lost lead has a reason: dates, price, chose another venue, ghosted. Reports roll them up so you fix the real problem.
Why it matters
Most lost bookings are not lost to a competitor. They are lost to a reply that came on Thursday for an enquiry sent on Monday.
376 enquiries handled at Ballinderry in the last twelve months, by a team of two.
Works with Messaging Studio
The right message, at the right moment, without anyone sending it.
Flows that nurture an enquiry, chase a quote, confirm a booking, collect the balance, prepare the guests and ask for the review. Email and SMS, drawn on a canvas with branches and goals, in your voice.
More about Messaging StudioNothing here stands alone
Also in Sales.
See crm & pipeline on your own estate.
Book a free site visit and Rowan drives to your house with your own site and booking flow already built, then walks it with you room by room. Half a day, no charge, no obligation. Or take the twenty-minute version online.